FAQs

Stays can be from as little as two nights to many months at our Vizion and Campbell Park sites; for Northleigh and Furzton House, a minimum stay of 14 nights applies.

Or, if you wish to chat with us, just call 01908 540636 or mail us hello@shortstay-mk.co.uk. Our team has in-depth knowledge of the surrounding areas and can offer personal advice.  Or just complete and return our enquiry form, and a team member will call you back with our availability and rates.

We offer 24-hour non-contact key collection from our key-safe box located directly outside our office at ShortstayMK, Luminous House, 300 South Row, Central Milton Keynes MK9 2FR

In your Welcome Envelope, you will find both keys and a parking permit if parking has been requested.  A complete key collection map, together with the safe code, is sent after payment has been received.

Access to the apartment is from 3.00 pm on the day of arrival.  If you require earlier entry, please speak to our team.

All departures should be by no later than 10.00 am. Should you require a late release, please speak to reservations at the time of booking. Please ensure you lock the apartment and return the keys with fobs (and parking permits if applicable) to the key safe box at ShortstayMK, Luminous House, 300 South Row, Central Milton Keynes MK9 2FR. This is the same point as your key collection.   You will not require the access code, simply drop your keys and permit into the top letterbox.

Super-fast fibre broadband, private allocated parking and a weekly housemaid service who cleans your apartment/house and refreshes the bed linen and towels are all complimentary. Utilities are also inclusive, except private telephone usage.

Guests also receive the SSMK Guest Privilege Card offering discounts of up to 30% at some local Hub restaurants, 10% off  Admiral Executive airport transfers and 10% off a local hair and beauty salon.

No, all the beds have been fully prepared, and sufficient towels will have been left for you.   If you opt for our no-frills package, we will leave you two full sets of bed linen and towels so you can launder yourself however stays must exceed 28 nights.

Yes, all parking is secure, allocated and on-site. For Vizion apartments, a parking permit will be provided, and this must be displayed at all times on your windscreen. ShortstayMK is not responsible for any parking fines you may receive during your stay.  There is one bay per apartment.  Please confirm you require a space at the time of booking or shortly after so we can leave a parking permit and garage fob in your Welcome Envelope.

Yes, we offer time-sensitive discounts to guests requiring a longer-term stay. Our values are based on stays from 2-3, 4-6, 7-28, 29-90 and 91+ nights.

We work with many corporate clients based in and around the surrounding Milton Keynes area. We tailor stays to suit your company's travel budgets and payment policies. Our team is fluent in Spanish and Afrikaan.

As a rule, we do not take deposits. However, all damages have to be reported to the office within 24 hours and paid for before final departure. There are no contracts to sign, although we hold credit card details instead of any damages throughout your stay. In certain circumstances, we reserve the right to charge a refundable deposit of £200.

VAT is 20% for the first 28 nights of occupancy and then reduces to 4% from day 29 onwards and providing there is no break in occupancy.  

We accept major credit/debit cards, and our finance team can provide you with account details for BACS/CHAPS payments.  We do not add any surcharge for paying by card and offer a 3-D security payment system.

An initial booking confirmation is sent as soon as it is placed on our booking system.  After payment, a key collection map is sent out offering directions on how to locate our office and key collection point.

All of our apartments are fully furnished, and kitchens are fully equipped with full-sized appliances.

Dining in, no problem; there is a large Sainsbury’s supermarket on-site at Vizion. Campbell Park, which is located at the other end of the shopping mall is a 20-minute walk or a couple of minutes' drive away from Sainsbury’s, although there is a local grocery store a 2-minute walk from our houses.

Eating out is easy; there is an array of restaurants to choose from in both The Hub plaza, Theatre District, Xscape and the mile long shopping mall, some of which are detailed in this website and where you can use your SSMK Guest Privilege Card.

It will take 10 minutes to walk to the train station from our Vizion apartments and a 30-minute walk from Campbell Park.

A mere two-minute amble from our Vizion site and just over the road from our Campbell Park houses.

All of our guests are provided with our 24-hour emergency telephone number, which is detailed in the Welcome Envelope and apartment folder.

There is a 24-hour concierge desk, apartment intercoms and camera at our Vizion site. The townhouses have double locks.

Our apartments and houses are perfect for lone travellers or families when relocating to Milton Keynes. We understand trying to purchase a new home can be a headache, and we work closely with our guests to make the transition as smooth as possible. Our apartments are also ideal when you are required to leave your home due to an accident or refurbishment, and we are happy to liaise with your insurer.

Under no circumstances do we allow loud music or parties of any kind in our apartments and houses. Should we receive a complaint, we have the right to ask guests to leave immediately, and no refund will be given. The total occupancy level must be stated at the time of booking and must not exceed the occupancy levels stated by us.

We are happy to provide cots free of charge. Put-u-up beds with full linen are charged at £10 per day or £35 per week plus VAT.  Please request the bed at the time of booking or at least 48 hours before arrival to avoid disappointment.

There are lifts in all of our Vizion houses, and access is of a suitable size for wheelchair use. When booking, please speak to our reservations team, and they will be happy to advise the most suitable apartment for your requirement. Our Accessibility Statement, which can be found on this website, offers more advice.

Charges for cancellation or the shortening of a booking are set out below: If notice is received more than 7 days before your check-in date, there is no charge.  

If notice is received less than 7 days before your check-in date OR after you have checked in, there can be NO REFUND. If no notice is received and you do not arrive, there will be NO REFUND. For more details regarding our cancellation, please see our Terms & Conditions.